Juaab FAQ — All Your Questions Answered

No. Under juaab's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be permanently closed and any remaining balance may be forfeited.

On the Login page Click the "Forgot Password?" button. Enter your registered mobile number or email and an OTP will be sent to you. Use the code to set a new password — takes just 2 minutes.

Entering the wrong password 5 times in a row will lock your account for 30 minutes. Wait 30 minutes and try again, or reset your password. If the problem persists, email us at support@juaab.biz.

Log in and go to the "Profile" section to update your name, email, and phone number. To change your NID or date of birth, please contact support — these are tied to identity verification.

juaab accepts deposits via Mobile Pay, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, and direct bank transfer. All methods are credited instantly — usually within 5 minutes.

The minimum deposit at juaab is just ৳200, so you can get started with a small amount. The maximum deposit limit varies by payment method — check the Cashier section for details.

Wait 5–10 minutes first. If the deposit still hasn't arrived, email support@juaab.biz or contact us via Live Chat with your transaction reference number and a screenshot. We resolve issues within 24 hours.

juaab does not charge any deposit fees. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own service charges as per their policies.

Mobile Pay, Nagad, and Rocket transfers typically arrive within 3–10 minutes. Bank transfers may take 1–3 business days. Requests submitted after midnight will be processed the following morning.

The minimum withdrawal at juaab is just ৳300, so you can cash out even small wins. The maximum daily withdrawal limit depends on your account verification status and VIP level.

Withdrawals can be rejected for several reasons: your account is not fully verified, bonus wagering requirements have not been met, or incorrect payment details were provided. Contact support and we'll get it sorted quickly.

juaab does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own service charges. Please check your local laws regarding any taxes that may apply to your winnings.

register After your first deposit, a 100% welcome bonus is automatically credited to your account. If you have a promo code, enter it during registration. No extra steps are needed to receive the bonus.

To withdraw bonus funds, you must meet the wagering requirements. Typically, you need to wager 10–20x the bonus amount. Full details are listed on each bonus offer page.

Cashback on eligible losses from the previous day is credited to your account after midnight daily. The cashback rate depends on your VIP level. Log in and check the "Promotions" section for details.

juaab's referral program rewards you for every successful referral. When a friend registers through your referral link and makes their first deposit, a bonus is added to your account. Check the Promotions section for the current referral rate.

You can bet on cricket (IPL, BPL, T20 World Cup), football (Premier League, FIFA), kabaddi, badminton, and more than 30 other sports. In-play betting on live matches is also available. On the Bet page View all.

Live Betting lets you place bets while a match is in progress. Odds update every second based on how the game unfolds. Once a bet is placed, it cannot be cancelled — so think carefully before you bet.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases — such as a match being cancelled — the bet may be voided and your stake will be refunded.

If a match is cancelled or abandoned, all related bets are automatically voided and the full stake is returned to your wallet. This process typically takes up to 24 hours.

Yes, juaab uses 256-bit SSL encryption — the same technology used by banks. Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

Log in, go to "Security Settings," and enable the "Two-Factor Authentication" option. You'll then receive an OTP on your mobile with every login. Keeping this on makes your account significantly more secure.

Change your password immediately and log out of all devices. Then notify us at support@juaab.biz. juaab automatically sends an SMS alert when a login is detected from an unrecognized device — keep your notifications on.

No, juaab will never ask for your password or OTP via email, SMS, or phone. If anyone claims to be a juaab representative and asks for your password, it's a scam — report it to support immediately.